Question 1

WHAT IS PSYCHOLOGY AND HOW WILL IT BENEFIT ME?

Accepted Answer

Psychology is the study of how we think, feel, and behave—and how those patterns shape our relationships, decisions, and wellbeing. Psychology is not about labelling or fixing people. It’s about understanding what’s going on beneath the surface, and using that understanding to create change.
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Working with a psychologist gives you a space to pause, reflect, and make sense of what you’re experiencing—whether it’s stress, relationship struggles, anxiety, depression, past trauma, parenting challenges, or just feeling stuck (which all neurodiverse and neurotypical people experience). You’ll learn how your mind works, how to regulate emotions, shift unhelpful patterns, and build healthier ways of coping and relating.
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The real benefit of psychology is insight—and from insight comes choice, freedom, and growth.
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Counselling in psychology is a service provided by a trained professional who can skillfully, apply the art of talking and listening to help people unpack, understand and resolve their presenting issues. Effective psychology integrates a variety of therapies and strategies to build a respectful, trusting, supportive and professional interpersonal relationship between the therapist and the client.  
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Remember though, psychology and counselling is not a 'one-size-fits-all' mode of working. Each session is carefully tailored to each individual with an element of flexibility allowing for the exploration of new issues or further work on resolving previous ones. 
 
Sessions can be face to face, online videocalls, in couples, groups or individual and, in workplaces. 
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​To get the most from your sessions consistent appointments are recommended (e.g. fortnightly) and booked ahead to avoid missing out on preferred times and to ensure you commit to growing psychologically for yourself - though there's no pressure to do so - it's just recommended. 
 
It is also worth noting that psychology and counselling is not a quick fix and that your therapist will not tell you what to do. The art and process of psychology requires your courage, a strong relationship between you and your therapist and dedication on your part - together these elements create a successful method to help you resolve your issues.

Question 2

HOW CAN PSYCHOLOGY HELP?

Accepted Answer

Individuals
Psychology helps people understand themselves more deeply—why they feel, react, or struggle the way they do. It offers practical tools to manage stress, anxiety, depression, trauma, grief, or big life transitions. It supports growth in self-awareness, confidence, emotional regulation, and decision-making.
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Couples
For couples, psychology provides a safe space to communicate openly, understand each other’s needs, and repair patterns that may cause conflict or disconnection. It supports rebuilding trust, strengthening intimacy, navigating parenting differences, or moving through major life stages together.
 
Families
Psychological support can improve family communication, reduce tension, and help parents and children understand one another better. It’s especially helpful during times of stress, change, or if someone in the family is facing mental health or behavioural challenges. Psychology brings clarity, strategies, and emotional connection back into the home.
 
Workplaces
In workplaces, psychology enhances team dynamics, leadership, and wellbeing. It helps address issues like burnout, poor communication, conflict, and change fatigue. It also supports high performance by building emotionally intelligent leadership, psychological safety, and a more engaged, resilient workforce.

Question 3

WHAT CAN I GENERALLY EXPECT IN MY FIRST APPOINTMENT?

Accepted Answer

Your initial appointment serves to establish a clear therapeutic relationship. It allows you and your psychologist to review and approve all service agreements and consents, ensuring mutual understanding. This appointment is important for building trust and understanding, which are crucial for effective collaboration.

What Will Happen in the First Appointment?
At Fresh Air Psychology & Consulting, your initial session is designed to set you up for success. Together, we will focus on developing a shared understanding of your needs, goals, and current situation, while gathering the appropriate information needed to support you effectively and meet professional and ethical standards.
Your first appointment may include:
Reviewing      any information you've submitted prior to the appointment (e.g., Intake      Form, Service Agreements) and clarifying relevant details.
Discussing      the roles, expectations, and boundaries within the therapeutic      relationship, including billing, payment, attendance and cancellation      policies.
Obtaining      your informed consent for the use of the electronic and administrative      systems that support your care.
Outlining      the first steps in your treatment plan and discussing what comes next.
Please note: If you have provided external reports (e.g. from other practitioners, schools etc.), reviewing these may take place during your session. If they are lengthy or require review outside of session time, additional charges will apply for the time taken.

How to Get the Most Out of Your First Appointment
1. Set Up for Communication Success
Fresh      Air Psychology & Consulting communicates primarily via email.      This includes appointment confirmations, reminders, and important updates      or information related to your care. Please ensure you check you junk/spam      folders. 
We      strive to keep our communications clear, relevant, and helpful—you      won’t receive unnecessary emails or spam. We genuinely appreciate you      taking the time to read our messages, as they are designed to support you      and help you get the most out of your experience.
You      may also receive SMS reminders for appointments. Please      respond promptly—especially if you need to cancel or reschedule—to help      avoid late cancellation or missed appointment fees.
To      ensure you don’t miss anything important, please add our email address to      your safe senders list or contacts.
2. Prepare Your Documentation
Complete      any online forms sent to you via email, such as the Intake Form, Service      Agreement, NDIS forms, or other relevant consents.
Ensure      you have any required referrals, such as a GP Mental Health      Treatment Plan. Preferably, email these through to kkellybolt@gmail.com 
Upload      or bring along any supporting documents or reports you      would like your psychologist to review (if not already submitted).
Review      our billing and payment policies, and have your preferred      payment method ready for your appointment. If paying by card on the day, a      1.1% surcharge will be added. 
3. Plan for Attendance
Please arrive      on time. If you’re late, your psychologist will do their best to make      good use of the remaining time, but sessions will end at the scheduled      time to respect others. The full session fee still applies.
Plan      ahead for your travel. Our office is accessible via nearby public      transport, and onsite and street parking are      available.
4. What to Bring
Any      relevant documents not yet submitted (e.g. referrals, reports)
Your Medicare      card (if applicable)
An open      mind and any questions you have about your care

Question 4

PAYMENTS

Accepted Answer

Payment is required before the start of the session. If paying by card a surcharge will be applied. 
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Rebates are available for Medicare, DVA, Private Health and Work Cover.
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This is not a bulk billing service.

Question 5

MEDICARE REBATES FOR PSYCHOLOGY

Accepted Answer

How Do I Access Medicare Rebates for Individual Psychology Sessions?

If you're considering psychological support for yourself, or your child, and wish to utilise Medicare rebates, here's how the process works:
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Consult Your GP:
Schedule a longer appointment with your General Practitioner (GP) to discuss your mental health concerns. If appropriate, your GP will develop a Mental Health Treatment Plan (MHTP) and provide a referral letter to a registered psychologist. This referral is essential to access Medicare rebates.
Ensure the Referral Letter Includes:

Your full name, date of birth, and address. If it is for your child, your child's details must be on the plan - not yours. 
A statement indicating that a Mental Health Treatment Plan has been prepared.
The number of sessions you're being referred for (initially up to six).
An eligible diagnosis or description of your mental health concerns.
The GP's signature, date, and Medicare provider number.

Booking Your Psychology Sessions:
With your referral letter and MHTP, you can book sessions with any registered psychologist. At our practice, each session is priced at $250. If you're eligible for the Medicare rebate, you'll receive $98.97 back per session, resulting in an out-of-pocket expense of $151.03.
Claiming Your Rebate:
After paying for your session, you can claim your Medicare rebate:

Online: Through your myGov account linked to Medicare.
Mobile App: Using the Express Plus Medicare app.
In-Person: By visiting a Medicare service center. 
Fresh Air Psychology & Consulting can also put this through for you.

Ongoing Sessions:
After your initial six sessions, you'll need to return to your GP for a review. If further sessions are deemed necessary, your GP can provide an additional referral for up to four more sessions, bringing the annual total to ten rebated sessions.
Important Notes:
Ensure your referral letter is dated on or before your first psychology session; rebates cannot be claimed for sessions attended prior to the referral date. 
The Medicare rebate amount may vary depending on whether you see a general or clinical psychologist. Please confirm the rebate amount applicable to your sessions.
Fresh Air Psychology & Consulting Fees and Medicare rebates are subject to change. The amounts above are correct as at May 2025. 
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Question 6

WHAT IS THE CANCELLATION POLICY?

Accepted Answer

All appointments are assumed to be confirmed at the time of booking. 
 
If you need to cancel or reschedule an appointment it your responsibility to:
 
Cancel the appointment on the portal when you have signed up and registered.
Email kkellybolt@gmail.com   
 
You will receive a reminder SMS one week prior to your appointment and a reminder SMS no less than 72 hours prior to your appointment to assist you in this process.  
 
As psychology services and appointment times are in high demand, we require at least three (3) business days notice if you wish to cancel or reschedule an appointment. 
 
Any changes made to appointments within three (3) business days will incur a cancellation fee of 100% of the session fee. 
If you fail to attend your appointment without providing adequate notice in line with this cancellation policy, a cancellation fee of 100% of the session fee will apply.
Cancellation fees will be charged in accordance with our Billing Policy (outlined in intake form)

Question 7

HOW MUCH DO ASSESSMENTS COST?

Accepted Answer

At Fresh Air Psychology & Consulting each person is treated as an individual. This includes our thorough assessment processes which are tailored to an individual’s unique needs, concerns, and goals.
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A psychological assessment is a significant financial investment; however, it’s also a deeply personal one — and when there is a clear purpose behind it, the insights gained often lead to meaningful clarity, direction, and growth. While fees can vary depending on complexity, a typical assessment quote includes the initial consultation, all required assessment sessions, scoring and interpretation of data, diagnostic formulation (if applicable), and a comprehensive written report with practical and individualised recommendations.
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Indeed, psychological assessments can represent a significant upfront investment — much like booking a plane ticket, commissioning a piece of art, or investing in a meaningful experience such as a tattoo. Some people have said the process of psychological assessment has been life changing. A thorough assessment process offers a deeper understanding of oneself, tailored insights, and practical recommendations that can inform important life decisions for yourself and those supporting you. It is an investment not just in information, but in clarity, direction, and long-term wellbeing.
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The amount of hours can vary depending on your need and presentation.
If you’re considering an assessment for yourself, or your child, the process may include any or all of the following:
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INDIVIDUALS UNDER THE AGE OF 18 YEARS: Typically, between - $2600-$3600
Parent Intake Session
Interview (Parent, Self, Maybe others)
Screeners (Parent, Teacher, Self)
Assessments for Executive Functioning,  Adaptive Behavioural Functioning, Cognitive Functioning etc. 
Past Documentation and Report Reading
Cognitive Assessment (possibly)
Feedback Session
Diagnostic Report with Recommendations
 
INDIVIDUALS OVER THE AGE OF 18 YEARS: Typically, between - $2600-$3600
Intake Session
Interview (Self and Others)
Screeners (Self and Others)
Past Documentation Reading
Cognitive Assessment (possibly)
Feedback Session
Diagnostic Report with Recommendations
 
PLEASE NOTE:  
a) The number of hours for each assessment may vary according to your personal needs and presentations.
b) The NDIS does not offer support or funding for ADHD or diagnostic assessments in general.
c) Medicare does not provide coverage for diagnostic assessments - please discuss this with your doctor.
d) Please contact your private health insurance provider directly for specific information regarding your rebates available under your cover. 
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